Delivery and shipping


Unless otherwise agreed, the delivery takes place at the delivery address specified by the customer. On the website you will find information on the availability of products sold by HQI (eg on the relevant page with product specifications). Please note that all information on availability, shipping or delivery of a product is only approximate and indicative. They do not form a binding resp. guaranteed shipping or delivery times, unless this is expressly stated as such in the shipping options of the relevant product. If during the processing of your order HQI determines that your ordered products are not available, you will be informed separately by e-mail or via our customer service. The legal claims of the customer remain unaffected by this.

If delivery to the purchaser is not possible because the delivered goods do not fit through the entrance door, the door or the stairwell of the customer or because the customer is not found at the delivery address specified by him, while the delivery time with due observance of a reasonable period of time. The orderer has been announced, the costs for the failed delivery will be borne by the customer.


When ordering products from HQI for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from HQI, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. More information about import of products and customs regulations can be found with your customs services.


Shipping costs may be charged, depending on invoice amount and delivery address.
The shipping costs are shown in the purchase process.